Talk before committing
The public website introduces CounselR and opens email contact. It does not take subscription payments, bind you to a pricing plan or create an automatic renewal. Discuss pricing with support@counselr.co.za, derick@counselr.co.za or sam@counselr.co.za.
Written service arrangements
Before a paid arrangement starts, the parties should agree fees, taxes, billing dates, term, renewal, cancellation, refund rules, support channels, service levels and data-exit arrangements in writing. No refund amount, trial length or cancellation notice period has been specified here.
Patient invoice and payment tracking inside the workspace is a record-keeping feature. It does not collect a patient’s money or process card transactions, and it does not set your practice’s patient cancellation fees.
Support scope
Use support@counselr.co.za for product and access enquiries. This address is not an emergency service, therapeutic relationship or a promise of around-the-clock monitoring. Support response commitments, if any, belong in your service agreement.
Questions? Contact support@counselr.co.za.